FAQ

How much does transport cost?

Transport costs are calculated based on the length, width and weight of your order. The organisation and costs of transport depend on the delivery conditions agreed upon (free domicile, ex warehouse, etc.).

What does the coloured dot next to an article mean?

If I search for an article I see a coloured dot next to the shopping basket. What does it mean?

• Green dot: this article is plentifully in stock subject to sales

• Yellow dot: there is only a limited stock of this article in our warehouse (subject to sales), don’t wait too long before ordering

• Red dot: this article is not in stock at the moment, check availability with your direct contact

You are only informed of the exact availability of your order in our order confirmation. Always remember that another customer could have snatched the stock in front of your nose. 

So always first check our order confirmation before you come to collect your goods!

How can I see previous orders and invoices?

Everyone with a login can see the documents at my documents. So you don’t have to be a business customer for this.

How can I ask for a quotation and how to place an order?

A range of fastening systems and Tubtara® blind rivet nuts can be consulted in our online catalogue. The corresponding technical data sheets can also be downloaded there. Request a quote and/or order easily via contact form or e-mail to our back office.

Why can I not create a user?

First create a business account. You can do this now using the registration form, by sending an email to your trusted contact person or at: info@dejondfastening.com. We process this request manually and you receive your account by email. You can then change your password.

With wrongful use of your account, please always contact your contact person or mail info@dejondfastening.com.

I forgot my password, what should I do?

Through this link you can change your password. For more info you can consult our manual.

When do I request a price quotation?

For large quantities, you can request a price offer. With regular large orders, you may be eligible for permanent discounts. Non-standard and special products are also always available on request.

What if the transporter comes along and I am not at home?

That’s a nuisance. If it was a small package delivered by UPS, UPS will bring it again or it will be dropped off at a local collection point. If however it was a large package supplied by UPS or our own transport, you will have to pay the transport costs a second time. This is necessary to cover the costs we also had to incur.

Can you send the invoice to my accounts department?

Always add your order reference and important information to your order so everything is correctly specified on your order confirmation and invoice. If we have the right email address, we will send the invoice to your accounts department.